Summary
Salesforce Developer with 3 years of experience delivering innovative solutions. Proven ability to bridge the gap between business needs and technical implementation, with a deep understanding of the digital transformation landscape and the potential of AI. Seeking a challenging Software Developer role to leverage my expertise and certifications in designing and implementing transformative Salesforce solutions.
Experience
Salesforce México – Technical Support Engineer
Mexico City, MX | August, 2024 – May, 2025
- Top performer. Provided expert technical support to Salesforce customers, troubleshooting and resolving complex issues across Sales, Service, and Experience Clouds.
- Analyze and diagnose technical problems, identifying root causes and implementing effective solutions.
- Escalate critical issues to product teams, ensuring timely resolution and customer satisfaction.
- Documented solutions and contributed to knowledge base articles, enabling self-service support and improving team efficiency.
- Developed strong communication and problem-solving skills while assisting customers with diverse technical challenges.
Achievements
- Maintained 100% SLA compliance
- Excellent Customer Satisfaction Score of 4.96/5
- Exceptional productivity of 150%
Deloitte – Salesforce Developer Analyst
Querétaro, Mexico | August, 2022 – August, 2024
- Led the analysis, design, and implementation of enhancements to entitlements and milestones for Salesforce Service Cloud within a Fintech project, ensuring accurate SLA tracking and timely notifications.
- Developed and deployed custom Salesforce applications and integrations, automating key processes and improving data management across Sales, Service, and Experience Clouds.
- Collaborated with business analysts and stakeholders to gather and analyze requirements, translating them into technical specifications and solutions that optimized business workflows.
- Implemented DevOps practices, including continuous integration and continuous delivery (CI/CD), to streamline development and deployment processes, utilizing tools like Jira for project management and issue tracking.
Achievements
- Worked on eliminating deprecated functionalities that resulted in releasing 20% of Apex Character Utilization.
- Implemented best practices in test classes fixes to achieve 100% code coverage on scoped Apex Classes.
Education
- University of the People – Computer Science (2025 – Present)
- Universidad de Málaga (incomplete) – Computer engineering (2019–2020)
- Universidad Nacional Autónoma de México (incomplete) (2010–2015)